Is it possible to allow customer users to close tickets for their entire company? It appears that the users can only modify tickets that they own. We have a customer that wants to be able to work on and potentially close tickets that they create. In a sense they would be an agent but limited to a specific customer code.
Thank you, Jason Loven Manager - Technical Services Computer Associates, Inc. 36 Thurber Blvd, Smithfield RI 02917 Phone: (401)232-2600, Fax: (401)232-7778 Email: jlo...@caisoft.com<mailto:jlo...@caisoft.com> Web: http://www.caisoft.com/<blocked::http://www.cainetserv.com/>
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