Thanks a lot. It works. Best Regards
Ferdinandus Rudijanto Email: [email protected] ________________________________ From: Felipe Boquetti de Oliveira Braga <[email protected]> To: [email protected]; User questions and discussions about OTRS. <[email protected]> Sent: Sat, August 7, 2010 1:36:35 AM Subject: RES: [otrs] Service items is not shown in ticket form From http://forums.otrs.org/viewtopic.php?f=61&t=4779&p=20121: “please make sure you link services to customer users, or set default services, via Admin > Services” * the relation between costumer and services is on the section “Customer Users <-> Services” in the admin panel ____________________________________ Felipe Braga -----Mensagem original----- De: [email protected] [mailto:[email protected]] Em nome de Ferdinandus Rudijanto Enviada em: sexta-feira, 6 de agosto de 2010 14:58 Para: [email protected] Assunto: [otrs] Service items is not shown in ticket form Dear all I'm really new in OTRS. I like this application since it helps to manage the IT problems in my company. Now I just installed the ITSM modules. I saw new fields are added in the ticket form, e.g. Service and SLA. I added Services and SLAs, but when I create a ticket, I don't see the Service and SLA list of values in the combo box. I really appreciate anybody who can give the solution of this problem. Regards Rudi --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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