The list is based on the agents preferences: if the agent has subscribed the queue, then is displayed by default.
Daniele ________________________________________ Da: otrs-boun...@otrs.org [otrs-boun...@otrs.org] per conto di Hugh Kelley [hugh.kel...@gmail.com] Inviato: martedì 5 ottobre 2010 15.57 A: User questions and discussions about OTRS. Oggetto: [otrs] OTRS 3.0 - Potential Owner List (refresh all button?) Is there any configuration option that controls the owner list options available by default in new tickets? Right now I have to hit the refresh circle for each ticket to get the full agent list populated in the pull-down. The default list only has two or three agents. Hugh --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
