Perfect, it's much more usable now. Apologies if I should have read that somewhere.
Hugh On Tue, Oct 5, 2010 at 11:19 AM, CARNINO Daniele (FIAT ITEM) < daniele.carn...@fiatgroup.com> wrote: > The list is based on the agents preferences: if the agent has subscribed > the queue, then is displayed by default. > > Daniele > ________________________________________ > Da: otrs-boun...@otrs.org [otrs-boun...@otrs.org] per conto di Hugh Kelley > [hugh.kel...@gmail.com] > Inviato: martedì 5 ottobre 2010 15.57 > A: User questions and discussions about OTRS. > Oggetto: [otrs] OTRS 3.0 - Potential Owner List (refresh all button?) > > Is there any configuration option that controls the owner list options > available by default in new tickets? > > Right now I have to hit the refresh circle for each ticket to get the full > agent list populated in the pull-down. The default list only has two or > three agents. > > Hugh > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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