Hi, make sure the customer has permissions to the queue...
On 16.10.2010, at 00:10, Pradumna Maheshwari wrote: > > Hello, > > I want to give a link in Survey, so that Customer can re-open the ticket. > > I tried this : > <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerTicketZoom&TicketID=<OTRS_TICKET_ID> > > > but not working. It is giving error : "Message: No Permission! " > > What to do..? > > Thanks... > > Pradumna Maheshwari > =====-----=====-----===== > Notice: The information contained in this e-mail > message and/or attachments to it may contain > confidential or privileged information. If you are > not the intended recipient, any dissemination, use, > review, distribution, printing or copying of the > information contained in this e-mail message > and/or attachments to it are strictly prohibited. If > you have received this communication in error, > please notify us by reply e-mail or telephone and > immediately and permanently delete the message > and any attachments. Thank you > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project
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