Re: [otrs] Comparing OTRS with other ticket system

[Darshak]

Hi Avik, Its really helpful to me. Thanks a ton for that. I am always in favor with OpenSource :)  If someone is ready to provide good reports- [ of course paid !] i would really like to go for Opensource software. Best Regards, Darshak Modi +91 9909008245 darshakam...@gmail.com On 10/19/2010 6:42 PM, Avik Das wrote: Hi Darshak,   Since your volumes is high you must be having some processes in place too. With the processes in place you would require to monitor them through runtime reports and reports based on historic data. This is where OTRS is a little empty.   As you might have found out by now, OTRs is quite a powerful tool with lot of customization , workflow and tools to implement ITIL.   Also regarding volumes we do face problems when we receive tickets in range of 180-190 in 7 hours, the system gets slow. Our installation in on a virtual VM with Intel(R) Xeon(R) CPU E5410  @ 2.33GHz, 2Gb RAM, and 300 GB Diskspace. We are investigating, though our installation is out of the box installation.   Personally I found RT and OTRS very good. Both very good in customization and features. But OTRS scored with it’s ITIL integration.   Incase you don’t mind putting in some money you may give a look to manage engine’s  Helpdesk/Service Desk and also IT360 They are vgood like OTRS and ahead as well with very good reports and custom reports. The installation is also pretty easy.   http://www.manageengine.com/help-desk-software.html   Hope this helps.   Regards       From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Saturday, October 16, 2010 6:31 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Comparing OTRS with other ticket system   Hi Darshak,   Welcome to the community, first of all! ;-)   For details about features to compare it with other systems, I would suggest to contact en...@otrs.com.   Regarding your question about benchmark:   All I can say is that 10000 tickets should not be the problem to create, it is just one ticket per 8.5 seconds. You should of consider if the ticket is closed with 4 or 5 actions or if there is a high traffic in terms of customer contacts for a single ticket.   1000 Agents, well … AFIAK we have such systems, but I am not sure if there is one running on a single box - might depend on the definition of “a single box”.   On 16.10.2010, at 18:48, Darshak wrote: I have to propose a ticket system to my company. I have gone thru different ticket systems. Can you tell me what are unique features in OTRS over other systems like RT,OSTicket,KAYAKO etc. Any benchmark by OTRS?  Can it handle daily 10000 tickets and 1000 agents on single box [ good quality hardware]? -- Best Regards, Darshak Modi +91 9909008245 darshakam...@gmail.com   Cheers, Nils —  Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project   --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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