Ionel Gardais wrote :
I tried to create a GenericAgent task saying :
- From : *...@domain.tld
- Queue : Raw::webticket
- State : New
- Action : move to new_queue
Unfortunatly, even when a new web ticket arrives into Raw::webticket and
the user's email is "someth...@domain.tld", it is not moved to new_queue.
Am I missing something ?
Hi Ionel,
I can only imagine that the GenericAgent has not or not yet run or that
your search criteria didn't match the ticket.
You can check for the execution of the GenereicAgent in the OTRS system log.
For the search criteria please try to broaden them and also please
experiment with the sender, for example test it without wildcard first
or try the customer fields.
When you save your GenericAgent and it matches existing tickets then
you'll get a list of these tickets and you will be asked to execute the
job. In this way you can verify your search criteria.
Regards
Alexander
--
radprax Gesellschaft für Medizinische Versorgungszentren mbH | Sitz und
Registergericht: Wuppertal, HRB 19359 | Bergstr. 7 - 9, 42105 Wuppertal
Geschäftsführung: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag
Direktkontakt Fon +49 202 2489 1123, Fax +49 202 2489 94 1123
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
