Gerald Young wrote :
If you are receiving large volumes of tickets, this may not be as
effective as implementing procmail
<http://wiki.otrs.org/index.php?title=Use_procmail_to_handle_OTRS_requests_instantly_instead_of_POP3/fetch>,
which handles tickets instantly.
Hi Gerald,
thanks for writing this article. I always wanted to know how to do it
the procmail way and didn't know this article yet.
Regards
Alexander
--
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