That sounds like Notification (Event) Recipient (email based) Event: TicketQueue Update Queue: destination Queue
On Fri, Nov 26, 2010 at 9:24 AM, Lars Jørgensen <i...@gyldendal.dk> wrote: > Hi Alexander, > > Sorry for top quoting, but our company Outlook makes life hard. > > We want to forward automatically. When a ticket enters that specific queue, > we need to forward it to a vendor automatically. > > > Lars > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Alexander Halle > Sent: Thursday, November 25, 2010 2:50 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Generic Agent: Forward message? > > Lars Jørgensen wrote : > > We are thinking about implementing this work flow: > > 1. System generates mail to OTRS > > 2. OTRS forwards the mail to an external partner > > 3. The partner replies to this mail > > > > The idea is that we need the ticket number in the forwarded mail in [2], > > so that replies from the partner will be attached to the ticket. > > Hi Lars, > > how exactly do you want to forward the mail, manually or automatically ? > > If manually then there should be already the ticket number in the > subject automatically. If automatically then please red this thread : > > http://lists.otrs.org/pipermail/otrs/2010-November/033900.html > > Regards > > Alexander > > -- > radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile > and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal > Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag > Phone +49 202 2489 1123, Fax +49 202 2489 941123 > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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