Jean BROW schrieb: > How can I change so "Next ticket state:" always is "sucsessfull closed" ?
As an example you can set the next ticket state by compose response to customer via sysconfig: Ticket::Frontend::AgentTicketCompose###StateDefault King regards -- Dominique 'NetAndroid' Schramm - Twitter: @NetAndroid_BY - Identi.ca: @netandroid --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
