I've changed the ticket number "formula" a few times on ours. Everything has been fine for us.
I have also looked into changing the ticket handle, but apparently that is disruptive. Hugh On 12/29/10, Steve Clark <scl...@netwolves.com> wrote: > Hello List, > > We have been using OTRS for about 6 months using the default Ticket number. > > We would like to change the format. Is it possible to do this without > screwing things up? > > Thanks, > -- > Stephen Clark > *NetWolves* > Sr. Software Engineer III > Phone: 813-579-3200 > Fax: 813-882-0209 > Email: steve.cl...@netwolves.com > http://www.netwolves.com > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
