> You might want to be in "Tickets" section which is more personalized to you.
Are you referring to "Queue" view? Here for me only new, unassigned tickets are displayed. I don't see tickets where I am owner and there are new responses from customers. -- Best regards, Marc Strapetz ============= syntevo GmbH http://www.syntevo.com http://blog.syntevo.com On 21.01.2011 14:43, Gerald Young wrote: > You might want to be in "Tickets" section which is more personalized to you. > > On Fri, Jan 21, 2011 at 4:43 AM, Marc Strapetz > <marc.strap...@syntevo.com <mailto:marc.strap...@syntevo.com>> wrote: > > With version 3.0.5, I'm seeing tickets in "New Tickets" as well as "Open > Tickets" area, "My Queues", which are already assigned to other users > (not default user 'OTRS admin'). Some of them are even locked by other > users. How can they be hidden from these views? > > Thanks! > > -- > Best regards, > Marc Strapetz > ============= > syntevo GmbH > http://www.syntevo.com > http://blog.syntevo.com > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
