I have the system set to send surveys to our users after a ticket close
however the e-mails they receive show html tags at the beginning of the
email and the end. Like this:
$html/text$<pre>
...
[Body of survey]
http://Survey_link
[body of survey]
.....
</otrs_publicsurveykey></pre>
BUT If I change some settings related to the survey source/format or
html-email configuration it will either break the survey link or mess-up
all other e-mails sent out by the system to be.
Please help, I am not sure what to do as I have tried searching but
haven't found much and I am beginning to think that there is a bug with
the survey formatting.
Ryan Miguel
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