So my suspicion was right! Thanks Nils, that helped a bunch! - ryan
Message: 4 Date: Fri, 4 Feb 2011 22:58:02 +0100 From: Nils Leideck <nils.leid...@leidex.net> Subject: Re: [otrs] Surve e-mails show html tags To: "User questions and discussions about OTRS." <otrs@otrs.org> Message-ID: <48f1fcae-d0c2-4ee5-acf1-cca217826...@leidex.net> Content-Type: text/plain; charset="windows-1252" Dear Ryan, this bug has been solved and is in the next beta release! http://bugs.otrs.org/show_bug.cgi?id=6849 Cheers, Nils On 04.02.2011, at 20:36, Ryan Miguel wrote: > I have the system set to send surveys to our users after a ticket close however the e-mails they receive show html tags at the beginning of the email and the end. Like this: > > > > $html/text$<pre> > > ? > > [Body of survey] > > http://Survey_link > > [body of survey] > > ?.. > > </otrs_publicsurveykey></pre> > > > > BUT If I change some settings related to the survey source/format or html-email configuration it will either break the survey link or mess-up all other e-mails sent out by the system to be. > > > > Please help, I am not sure what to do as I have tried searching but haven?t found much and I am beginning to think that there is a bug with the survey formatting. > > > > > > Ryan Miguel > > > > > ______________________________________________________________________ > > This email has been scanned by the Rebekah Children's Services Email Security System. > > **** Confidentiality Notice ***** > > The information contained in this e-mail, and any attachment, is private and confidential and is the property of Rebekah Children's Services. The information is intended only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or taking of any action in reliance on the contents of the information is strictly prohibited. If you have received this e-mail in error, please immediately notify the sender and destroy all copies of the original message. > > All reasonable precautions have been taken to ensure no viruses are present in this e-mail. We do not accept responsibility for any loss or damage arising from the use of this e-mail or attachments. We recommend that you subject these to your virus checking procedures prior to use. > ______________________________________________________________________ > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ? Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20110204/aab8991b/atta chment.html> ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 29, Issue 10 ************************************ ______________________________________________________________________ This email has been scanned by the Rebekah Children's Services Email Security System. ______________________________________________________________________ ______________________________________________________________________ This email has been scanned by the Rebekah Children's Services Email Security System. **** Confidentiality Notice ***** The information contained in this e-mail, and any attachment, is private and confidential and is the property of Rebekah Children's Services. The information is intended only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or taking of any action in reliance on the contents of the information is strictly prohibited. If you have received this e-mail in error, please immediately notify the sender and destroy all copies of the original message. All reasonable precautions have been taken to ensure no viruses are present in this e-mail. We do not accept responsibility for any loss or damage arising from the use of this e-mail or attachments. We recommend that you subject these to your virus checking procedures prior to use. ______________________________________________________________________ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
