From: rece...@msn.com To: otrs@otrs.org Subject: RE: [otrs] Create new item in agent intreface Date: Tue, 1 Mar 2011 17:16:56 -0300 Hi, Ive done what you've said already but doesnt work. When I create a new ticket (agent interface), theres no new combo or field. Any suggestions? Thanx!!!!! > From: nils.leid...@leidex.net > Date: Tue, 1 Mar 2011 20:23:52 +0100 > To: otrs@otrs.org > Subject: Re: [otrs] Create new item in agent intreface > > Dear Juancho, > > TicketFreeTextFields are for the Customer AND the Agent interface. > > 1. Declare the TicketFreeField in SysConfig -> Ticket -> > Core::Ticket::FreeText > 2. Enable the relevant fields per view (no matter if customer or agent > interface - use SysConfig) > > On 01.03.2011, at 20:13, Juancho - wrote: > > > Am trying to create a new option in Agent Interface in wich I could assign > > a number or string like: "hardware" or "DB", after receiving the ticket, to > > add a new clasification. > > > > Is there an option to do that????? > > The freetext one seems to be just for customer interface! > > Cheers, Nils > > — > Nils Leideck > http://webint.cryptonode.de / a Fractal project > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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