The configuration is as follows:
Opciones de Configuracion: Ticket -> Core::TicketFreeText TicketFreeKey1: Define the free key field 1 for tickets. With this setting you can define an new ticket property. Llave Contenido TicketFreeKey1::DefaultSelection: The default selection of free text field 1 if more then one option is defined. (Default: ) TicketFreeText1: Define the free text field 1 for tickets. It's a new ticket property. Llave Contenido TicketFreeText1::DefaultSelection: The default selection of free text field 1 if more then one option is defined. (Default: Notebook > From: nils.leid...@leidex.net > Date: Wed, 2 Mar 2011 17:08:35 +0100 > To: otrs@otrs.org > Subject: Re: [otrs] Create new item in agent intreface > > Dear Juancho, > > can you post you configuration details? > > Cheers, Nils > > On 02.03.2011, at 16:08, Juancho - wrote: > > > Hi, Ive done what you've said already but doesnt work. When I create a new > > ticket (agent interface), theres no new combo or field. Any suggestions? > > > > > From: nils.leid...@leidex.net > > > Date: Tue, 1 Mar 2011 20:23:52 +0100 > > > To: otrs@otrs.org > > > Subject: Re: [otrs] Create new item in agent intreface > > > > > > Dear Juancho, > > > > > > TicketFreeTextFields are for the Customer AND the Agent interface. > > > > > > 1. Declare the TicketFreeField in SysConfig -> Ticket -> > > > Core::Ticket::FreeText > > > 2. Enable the relevant fields per view (no matter if customer or agent > > > interface - use SysConfig) > > > > > > On 01.03.2011, at 20:13, Juancho - wrote: > > > > > > > Am trying to create a new option in Agent Interface in wich I could > > > > assign a number or string like: "hardware" or "DB", after receiving the > > > > ticket, to add a new clasification. > > > > > > > > Is there an option to do that????? > > > > The freetext one seems to be just for customer interface! > > — > Nils Leideck > http://webint.cryptonode.de / a Fractal project > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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