oh yeah! thanks my friend, yesterday I could verify that services should
place by default, and it worked for my tickets for IMAP but I open
tickets through "Ticket Phone" and not let me put the "Services", there
is some additional configuration?
El 02/03/11 16:58, Nils Leideck escribió:
Dear José,
you need to setup the default services (same frontend, on the very left hand
side)
Cheers, Nils
On 02.03.2011, at 19:42, José Francisco Luis Medina wrote:
Within a short time we turn on the "services"in our OTRS, I can verify that the service and
Customer users to be assigned in Customer<-> Services, then my question is this. How I can
assign service to tickets for users who are not registered in my OpenLDAP? and they never be set in
Customers<->Services
—
Nils Leideck
http://webint.cryptonode.de / a Fractal project
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