Dear Stefano, that sounds correct ... a little different but still thumbs up! ;-)
Keep in mind that the Change Initiator in OTRS ITSM is the customer of the/all linked RfC Tickets! Just to prevent confusions of wording ;-)) Cheers, Nils On 10.03.2011, at 12:23, Stefano Boccanera wrote: > - change initiator (who open the change ), that role is linked to the Change > Builder OTRS group > > - change manager (who authorize the change, add workorder and assign, open > the change by himself if needed) this role is linked to the OTRS group Change > manager and Change Builder > > - finally the Change Responsible (people sharing the organization's > responsibility) this role is only a control's role so they are linked to OTRS > group User, ITSMchange and Stat. — Nils Leideck http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
