OK, now I got the idea... Thank you, it's working now! 2011. 03. 11, péntek keltezéssel 17.45-kor IT easyap ezt írta: > You have to add responses to the queue, add the default one called Empty > response and you will be able to reply. > > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Polonkai Gergely > Sent: viernes, 11 de marzo de 2011 17:37 > To: otrs@otrs.org > Subject: [otrs] Reply to a customer ticket > > Hello! > > I have upgraded from OTRS 2.4.x to 3.0.6. Until today we were testing > the ITSM features of OTRS::ITSM, which works great. > > Today, we began to test the ticketing features, so we could fully > migrate from our old ReadyDesk system to OTRS. However, we cannot find a > reply feature in the ticket display. When I zoom to a ticket, there is a > <select> box with -Reply- in it, but nothing happens whatever I do with > it. Am I missing, or forgot to turn on something? > > Thanks in advance! > > Gergely Polonkai > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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