Hi Jan, now I understand your use case a little bit more. :)
You need a mail header rewrite from "Articlefreekey1" to "X-OTRS-ArticleKey", right? There is no out of the box mail header rewrite feature in OTRS it self. I see two possible solutions: a) Create an own postmaster module for the header rewriting (perl coding skills required) b) Use procmail/formail for modifying incoming emails (it's unix stuff, some unix knowledge needed) Greetings, -Martin http://edenhofer.de/ On 22.03.2011, at 13:36, <jan.dre...@bertelsmann.de> wrote: > Hi Martin, > > thanks. I already found that, sorry for not mentioning. But I do need some > more: I want to set the value for “X-OTRS-ArticleKey” to that delivered by > the mail. > e.g. one mail has > Articlefreekey1: MY_ID > and I want to set X-OTRS-ArticleKey to “MY_ID” > > another mail has > Articlefreekey1: SOME_OTHER > and I want to set X-OTRS-ArticleKey to “SOME_OTHER” > > I don’t see in the documentation how to do that (if possible at all). > > Greetings > Jan Dreyer > > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Martin Edenhofer > Sent: Tuesday, March 22, 2011 1:31 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Postmaster Filter > > Hi Jan, > > it is. http://doc.otrs.org/3.0/en/html/adminarea-postmasterfilter.html -> > Table 5.4. Function of the different X-OTRS-headers > > .... > X-OTRS-ArticleKey(1|2|3): > Additional info key for the article. > Saves an additional info key for this article. > X-OTRS-ArticleValue(1|2|3): > Additional info value for the article. > Saves an additional info value for the article. > > PS: If you want to have it a ticket level, use "X-OTRS-TicketKey" and so on. > > -Martin > > http://edenhofer.de/ > > On 22.03.2011, at 12:59, <jan.dre...@bertelsmann.de> wrote: > > > Hi, > > I want to give some freetext input in header information of incoming mails. > example: > ---8< -- > From: custo...@domain.de > To: otrsrecipi...@mydomain.de > Message-ID: <25012212.91300793495185.JavaMail.some@host> > Subject: some infotext [Ticket# 841401199864] > MIME-Version: 1.0 > Content-Type: multipart/mixed; boundary="----=_Part_9_546520.1300793495185" > Articlefreekey1: MY_ID > Articlefreevalue1: 1401199864 > Articlefreekey2: MY_CONTACT_NAME > Articlefreevalue2: User%20Name > ---8< --- > > Is it possible to put these variables (Articlefreekey1, …) into the database > somehow? > > Greetings > Jan Dreyer
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