Nils, that's is a good idea! :) You just need to add the used "Articlefreekey... and Articlefreetext..."-Headers via SysConfig also to "PostmasterX-Header" first, then it should work fine. :)
Cool! $Nils++ :) -Martin On 22.03.2011, at 13:52, Nils Leideck wrote: > Hi Martin, > > I don’t want to own the master, but isn’t it easier to add a Match Header to > the SysConfig (Ticket -> Core::PostMaster) and use a regex to match for the > value of that new header (.*) and set it in the X-OTRS-ArticleKey1 value with > [***] ? > > *g* ... *duckt sich schon mal* ... > > Cheers, Nils > > On 22.03.2011, at 13:47, Martin Edenhofer wrote: > >> Hi Jan, >> >> now I understand your use case a little bit more. :) >> >> You need a mail header rewrite from "Articlefreekey1" to >> "X-OTRS-ArticleKey", right? There is no out of the box mail header rewrite >> feature in OTRS it self. I see two possible solutions: >> >> a) Create an own postmaster module for the header rewriting (perl coding >> skills required) >> >> b) Use procmail/formail for modifying incoming emails (it's unix stuff, some >> unix knowledge needed) >> >> Greetings, >> >> -Martin >> >> http://edenhofer.de/ >> >> On 22.03.2011, at 13:36, <jan.dre...@bertelsmann.de> wrote: >> >>> Hi Martin, >>> >>> thanks. I already found that, sorry for not mentioning. But I do need some >>> more: I want to set the value for “X-OTRS-ArticleKey” to that delivered by >>> the mail. >>> e.g. one mail has >>> Articlefreekey1: MY_ID >>> and I want to set X-OTRS-ArticleKey to “MY_ID” >>> >>> another mail has >>> Articlefreekey1: SOME_OTHER >>> and I want to set X-OTRS-ArticleKey to “SOME_OTHER” >>> >>> I don’t see in the documentation how to do that (if possible at all). >>> >>> Greetings >>> Jan Dreyer >>> >>> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of >>> Martin Edenhofer >>> Sent: Tuesday, March 22, 2011 1:31 PM >>> To: User questions and discussions about OTRS. >>> Subject: Re: [otrs] Postmaster Filter >>> >>> Hi Jan, >>> >>> it is. http://doc.otrs.org/3.0/en/html/adminarea-postmasterfilter.html -> >>> Table 5.4. Function of the different X-OTRS-headers >>> >>> .... >>> X-OTRS-ArticleKey(1|2|3): >>> Additional info key for the article. >>> Saves an additional info key for this article. >>> X-OTRS-ArticleValue(1|2|3): >>> Additional info value for the article. >>> Saves an additional info value for the article. >>> >>> PS: If you want to have it a ticket level, use "X-OTRS-TicketKey" and so on. >>> >>> -Martin >>> >>> http://edenhofer.de/ >>> >>> On 22.03.2011, at 12:59, <jan.dre...@bertelsmann.de> wrote: >>> >>> >>> Hi, >>> >>> I want to give some freetext input in header information of incoming mails. >>> example: >>> ---8< -- >>> From: custo...@domain.de >>> To: otrsrecipi...@mydomain.de >>> Message-ID: <25012212.91300793495185.JavaMail.some@host> >>> Subject: some infotext [Ticket# 841401199864] >>> MIME-Version: 1.0 >>> Content-Type: multipart/mixed; boundary="----=_Part_9_546520.1300793495185" >>> Articlefreekey1: MY_ID >>> Articlefreevalue1: 1401199864 >>> Articlefreekey2: MY_CONTACT_NAME >>> Articlefreevalue2: User%20Name >>> ---8< --- >>> >>> Is it possible to put these variables (Articlefreekey1, …) into the >>> database somehow? >>> >>> Greetings >>> Jan Dreyer
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