http://www.google.com/search?q=site:forums.otrs.org+reopen+closed+ticket
<http://www.google.com/search?q=site:forums.otrs.org+reopen+closed+ticket>ACLs on the website can help prevent reopen, as well as SysConfig options. On Tue, Mar 29, 2011 at 12:35 PM, DM_Julio Angulo <dm_jang...@equifax.com.pe > wrote: > Good morning, I have a question, I would change the behavior of OTRS, the > following occurs: an agent and attended and confirmed with the client > completing a ticket, but after a while the client sends a mail using the > last post used by OTRS , which makes the ticket back to the open state and > reset the time, could help to avoid this behavior and prevent re-open the > ticket. > > > > > > Julio Angulo > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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