Good morning, Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von DM_Julio Angulo > Good morning, I have a question, I would change the behavior of OTRS, the > following occurs: an agent and attended and confirmed with the client > completing a ticket, but after a while the client sends a mail using > the last post used by OTRS , which makes the ticket back to the open > state and reset the time, could help to avoid this behavior and > prevent re-open the ticket.
I only hava a german version here, so I try to translate free :) Look in the "Queue Management". (index.pl?Action=AdminQueue;Subaction=Change;QueueID=1) There you hav a request behaviour on closed tickets. Hope this helps Greetings Florian --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
