What's meant here is how to re-sort tickets in the "Open" box from the dashboard?
Thanks and Best Regards, Muhammad El-Sergani. On Wed, Apr 27, 2011 at 3:55 PM, Muhammad El-Sergani <mserg...@gmail.com>wrote: > Hi all, > > I'm trying to get the Open Tickets in the Dashboard to display > last-replied-to-tickets at the top, but failing to do so. > > The problem is that tickets old enough (in pages 2 and so on, and yes, I > have the max value for the limit per page set), receive replies and updates, > and agents are not aware of that. > > Is there anyway to go around this? > > Thanks and Best Regards, > Muhammad El-Sergani. > >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
