Never mind as well.. you may download and install MyHammerQueueViewByCustCont2.1.0.opm This should serve best, but not THE best...
Thanks and Best Regards, Muhammad El-Sergani. On Wed, Apr 27, 2011 at 7:37 PM, Muhammad El-Sergani <mserg...@gmail.com>wrote: > What's meant here is how to re-sort tickets in the "Open" box from the > dashboard? > > > Thanks and Best Regards, > Muhammad El-Sergani. > > > > On Wed, Apr 27, 2011 at 3:55 PM, Muhammad El-Sergani > <mserg...@gmail.com>wrote: > >> Hi all, >> >> I'm trying to get the Open Tickets in the Dashboard to display >> last-replied-to-tickets at the top, but failing to do so. >> >> The problem is that tickets old enough (in pages 2 and so on, and yes, I >> have the max value for the limit per page set), receive replies and updates, >> and agents are not aware of that. >> >> Is there anyway to go around this? >> >> Thanks and Best Regards, >> Muhammad El-Sergani. >> >> >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
