Thanks Shawn,
Thats great - helps massively!
On the same topic do you know how to alter the location of the Watcher entry? I
managed to reposition the others but altering the priority value but for
Watcher
this has no effect for some reason?!
Thanks.
________________________________
From: Shawn Beasley <[email protected]>
To: User questions and discussions about OTRS. <[email protected]>
Sent: Fri, 6 May, 2011 12:52:48
Subject: Re: [otrs] Agent Interface - display Phone/Email/Queue / Status
/Escalation icons?
Hello Run.it,
On May 6, 2011, at 12:46 , Run.It wrote:
Ive managed to configure the display to show watcher and responsible icons so
Im
guessing I would have to alter a setting within System Config?
>
Try,
http://www.youtube.com/watch?v=3AJGKUCf_0I
///shawn
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