Hi Muhammad,
you easily can do this by just creating new agent preferences in
Kernel/Config.pm
[...]
$Self->{PreferencesGroups}->{Phone} = {
Module => 'Kernel::Output::HTML::PreferencesGeneric',
Column => 'Other Options',
Label => 'Phone',
Desc => 'Phone',
Block => 'Input',
Data => '$Env{"UserPhone"}',
PrefKey => 'UserPhone',
Prio => 6000,
Active => 1,
};
$Self->{PreferencesGroups}->{Mobile} = {
Module => 'Kernel::Output::HTML::PreferencesGeneric',
Column => 'Other Options',
Label => 'Mobile',
Desc => 'Mobile',
Block => 'Input',
Data => '$Env{"UserMobile"}',
PrefKey => 'UserMobile',
Prio => 6001,
Active => 1,
};
[...]
Then you can access it in this case via <OTRS_OWNER_UserPhone> and
<OTRS_OWNER_UserMobile>.
Have fun! :)
-Martin
http://edenhofer.de/
On 08.05.2011, at 17:29, Muhammad El-Sergani wrote:
> Thanks Martin,
>
> Well, yeah, that's what I'm doing actually.
>
> But, I needed to add more attributes, and I'm not sure if it'll go correctly,
> or just wrong. Like adding the cell no., IM details etc...
> In our line of work, these are important details.
>
> If you can help, that'd be highly appreciated!
>
> Thanks and Best Regards,
> Muhammad El-Sergani.
>
>
>
> On Sun, May 8, 2011 at 6:20 PM, Martin Edenhofer <mar...@edenhofer.de> wrote:
> Hi Muhammad,
>
> just shared signatures. But you can use place holders for agent attributes,
> e. g. <OTRS_OWNER_UserFirstname> and any other attribute.
>
> Greetings,
>
> -Martin
>
> http://edenhofer.de/
>
> On 08.05.2011, at 17:10, Muhammad El-Sergani wrote:
>
> > Dear list,
> >
> > Is there anyway to define a signature per agent, and not just a shared
> > signature?
> >
> > Thanks and Best Regards,
> > Muhammad El-Sergani.
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