Thanks Nils!!
Works perfectly.
Thanks and Best Regards,
Muhammad El-Sergani.
On Fri, May 13, 2011 at 1:29 AM, Nils Leideck <nils.leid...@leidex.net>wrote:
> Try adding this:
>
> $Self->{'PreferencesGroups'}->{'Skype'} = {
> 'Active' => '1',
> 'Block' => 'Input',
> 'Column' => 'Other Settings',
> 'Data' => '$Env{"UserSkype"}',
> 'Key' => 'Skype',
> 'Label' => 'Skype',
> 'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
> 'PrefKey' => 'UserSkype',
> 'Prio' => '6000'
> };
>
> On 12.05.2011, at 15:46, Muhammad El-Sergani wrote:
>
> Hi all,
>
> I added the needed details, but can't find them on OTRS.
>
> This is what I added to Kernel/Config.pm:
>
> $Self->{PreferencesGroups}->{Mobile} = {
> Module => 'Kernel::Output::HTML::PreferencesGeneric',
> Column => 'Other Options',
> Label => 'Mobile',
> Desc => 'Mobile',
> Block => 'Input',
> Data => '$Env{"AgentMobile"}',
> PrefKey => 'AgentMobile',
> Prio => 6001,
> Active => 1,
> };
>
> $Self->{PreferencesGroups}->{Skype} = {
> Module => 'Kernel::Output::HTML::PreferencesGeneric',
> Column => 'Other Options',
> Label => 'Skype',
> Desc => 'Skype',
> Block => 'Input',
> Data => '$Env{"AgentSkype"}',
> PrefKey => 'AgentSkype',
> Prio => 6002,
> Active => 1,
> };
>
> $Self->{PreferencesGroups}->{IM} = {
> Module => 'Kernel::Output::HTML::PreferencesGeneric',
> Column => 'Other Options',
> Label => 'IM',
> Desc => 'IM',
> Block => 'Input',
> Data => '$Env{"AgentIM"}',
> PrefKey => 'AgentIM',
> Prio => 6003,
> Active => 1,
> };
>
> I then did a restart for OTRS, but got nothing in the Agent editing
> interface.
>
> Am I missing something?
>
> Thanks and Best Regards,
> Muhammad El-Sergani.
>
>
>
> On Mon, May 9, 2011 at 11:51 PM, Muhammad El-Sergani
> <mserg...@gmail.com>wrote:
>
>> Thanks all for the input, very much appreciated.
>>
>> I'll let you know if I need any further assistance.
>>
>>
>> Thanks and Best Regards,
>> Muhammad El-Sergani.
>>
>>
>>
>> On Mon, May 9, 2011 at 11:44 PM, Michiel Beijen <michiel.bei...@gmail.com
>> > wrote:
>>
>>> So, in this case, there's really no need for per-agent signatures; you
>>> should do as Martin suggested:
>>>
>>> Add a config option for Skype:
>>> $Self->{PreferencesGroups}->{Mobile} = {
>>> Module => 'Kernel::Output::HTML::PreferencesGeneric',
>>> Column => 'Other Options',
>>> Label => 'Skype',
>>> Desc => 'Skype',
>>> Block => 'Input',
>>> Data => '$Env{"UserSkype"}',
>>> PrefKey => 'UserSkype',
>>> Prio => 6001,
>>> Active => 1,
>>> };
>>>
>>> This way the agent can maintain his Skype ID via the User Preferences,
>>> and also you can add it to the signature using the
>>> <OTRS_Agent_UserSkype> tag.
>>>
>>> --
>>> Mike
>>>
>>> On Mon, May 9, 2011 at 9:16 PM, Muhammad El-Sergani <mserg...@gmail.com>
>>> wrote:
>>> > Hi Shawn,
>>> >
>>> > Well, yeah, I completely agree with you.
>>> > We have OTRS installed in a NOC environment, network operations center.
>>> And
>>> > given the nature of our customers and suppliers, it is always needed to
>>> > provide agent numbers, skype contact and MSN ID's; this is all used for
>>> live
>>> > support to solve technical issues etc...
>>> >
>>> > Thanks and Best Regards,
>>> > Muhammad El-Sergani.
>>> >
>>> >
>>> > On Mon, May 9, 2011 at 9:20 AM, Shawn Beasley <shawn.beas...@otrs.com>
>>> > wrote:
>>> >>
>>> >> Hi Muhammad,
>>> >>
>>> >> On May 8, 2011, at 17:10 , Muhammad El-Sergani wrote:
>>> >>
>>> >> > Is there anyway to define a signature per agent, and not just a
>>> shared
>>> >> > signature?
>>> >> >
>>> >>
>>> >> Unfortunately no, because the signatures come from the queue. But, as
>>> >> stated, if you use variables, you can get the agents name in the
>>> signature.
>>> >> As OTRS is designed for working in teams, the philosophy of an
>>> centrally
>>> >> configured standard signature per queue is the de facto. What is the
>>> purpose
>>> >> of having individual signatures in an organization working in teams?
>>> What
>>> >> business case are you researching/implementing? Have you looked to
>>> >> http://otrsteam.ideascale.com/ to add your feature request? This is a
>>> good
>>> >> start for sending us feedback about your use case and implementation
>>> ideas.
>>> >>
>>> >> ///shawn
>>> >> ---------------------------------------------------------------------
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>>> >> Archive: http://lists.otrs.org/pipermail/otrs
>>> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>> >
>>> >
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>>
>>
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>
> --
> Nils Leideck
> http://webint.cryptonode.de / a Fractal project
>
>
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