Hi Sérgio, You can actually use what fits best for your organization. Some use hours, other use seconds, most use minutes. You can set the text for the (work units) field in Admin > Sysconfig, under Ticket::Frontend::TimeUnits. -- Mike
2011/5/10 Sérgio Cintra <ser...@scs.eti.br>: > Hi there > > When creating ticket, what kind of entry is placed in the field Time units > (work units)? day / hour > > Thank you > > Sergio > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
