Hello Sergio It's on Ticket -> Frontend::Agent
Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 27 May 2011 07:01, <ser...@scs.eti.br> wrote: > Hi Mike, thank you for your answer. > > But, I could not find Ticket:: Frontend:: TimeUnits, is it in the group > ticket? > > Sergio > > > Message: 1 > Date: Tue, 10 May 2011 22:02:56 +0200 > From: Michiel Beijen <michiel.bei...@gmail.com> > Subject: Re: [otrs] Ticket - field Time units (work units) > To: "User questions and discussions about OTRS." <otrs@otrs.org> > Message-ID: <banlktikevmheea86tr1xu0dnnim6doe...@mail.gmail.com> > Content-Type: text/plain; charset=UTF-8 > > Hi S?rgio, > > You can actually use what fits best for your organization. Some use hours, > other use seconds, most use minutes. You can set the text for the (work > units) field in Admin > Sysconfig, under Ticket::Frontend::TimeUnits. > -- > Mike > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
