It works :) Thanks a lot! Roger. 2011/7/7 Rory <rcler...@gmail.com>
> When you have a ticket open you can reply by email by clicking the drop > down list with "reply" in it. > Select the "Empty Answer" option and write your email. > Click "Submit" to send. > > In the Admin section you can create Responses with the content of an email > you might send regularly. > You can then add a particular Response to one or many queues. > When you click on the Reply drop down list in the ticket the new Response > you have added will be available. > Note: the ticket must be in the queue with the Response added for the > Response to show in the drop down list. > > Kind regards, > Rory Clerkin > > On 7 July 2011 16:30, Rogerio F Cunha <rogerio.cu...@gmail.com> wrote: > >> Dear Sirs, >> >> It is possible to automatically send an email to the customer with the >> contents of a note added to the ticket? This possibility would serve to >> ask a customer more information about the opened ticket, without the need to >> contact him by phone. >> >> Roger. >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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