U can use even notifications as well. I'm not on the system at the moment, but I could fetch you the way for sure.
On Thursday, July 7, 2011, Rogerio F Cunha <rogerio.cu...@gmail.com> wrote: > It works :) > Thanks a lot! > Roger. > > 2011/7/7 Rory <rcler...@gmail.com> > > > When you have a ticket open you can reply by email by clicking the drop down > list with "reply" in it. > Select the "Empty Answer" option and write your email. > Click "Submit" to send. > > In the Admin section you can create Responses with the content of an email > you might send regularly. > You can then add a particular Response to one or many queues. > When you click on the Reply drop down list in the ticket the new Response you > have added will be available. > Note: the ticket must be in the queue with the Response added for the > Response to show in the drop down list. > > Kind regards, > Rory Clerkin > > On 7 July 2011 16:30, Rogerio F Cunha <rogerio.cu...@gmail.com> wrote: > Dear Sirs, > > It is possible to automatically send an email to the customer with the > contents of a note added to the ticket? This possibility would serve to ask a > customer more information about the opened ticket, without the need to > contact him by phone. > > Roger. > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > -- Thanks and Best Regards, Muhammad El-Sergani. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
