or you could create a new OTRS queue with a generic agent that creates tickets and the agents are the recipients ... http://forums.otrs.org/viewtopic.php?f=53&t=7237
On Fri, Jul 15, 2011 at 8:21 AM, Muhammad El-Sergani <mserg...@gmail.com>wrote: > Hello Mark, all, > > I've searching the last couple of days, but couldn't reach anything.. > Could anyone help me with something specific? Any web based > application that was tried before and I take it from there. > > Appreciate your help guys. > > Thanks and Best Regards, > Muhammad El-Sergani. > > On Thursday, July 14, 2011, Grzella, Mark <mgrze...@studienkreis.de> > wrote: > > Hey Muhammad, well what you are looking for is actually workforce > management. I´d suggest you should start looking for proper software in this > area. With kind regards,Studienkreis GmbH > > Mark Grzella > > Junior IT-Projektleiter > > Universitätsstraße 104, 44799 Bochum > > Tel.: 02 34/97 60 - 404 > > mgrze...@studienkreis.de > > www.studienkreis.deAG Bochum HRB 4581 > > Geschäftsführer: > > Franz Dahlmanns > > Bernd Kreissig (Sprecher) > > Bastian Schmidt-Faber Von: otrs-boun...@otrs.org [mailto: > otrs-boun...@otrs.org] Im Auftrag von Muhammad El-Sergani > > Gesendet: Mittwoch, 13. Juli 2011 20:59 > > An: OTRS > > Betreff: [otrs] Employees' Shift Summary Dear OTRS list, I know this is > way off-topic, but I can't find elsewhere to search and/or ask about > this. Basically I need a web service (something like OTRS) to serve in our > office to do the following:We have our office covered in shiftsBy the end of > each shift, a shift summary email is written and sent out to all the teamWe > need to have some sort of automated service, so that employees wouldn't have > to type in an email from A-to-Z, but rather find some spreadsheet-like forms > on a webpage, and just type away the needed detailsI know this is way > off-topic, and shouldnotbe sent here, but then again, I was never let down > by you guys. Appreciate your thoughts on this. Thanks and Best Regards, > > Muhammad El-Sergani. > > -- > > Thanks and Best Regards, > Muhammad El-Sergani. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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