Hi Philippe, it's not planned, but yes, you can replace the RTE. The file which you need to change is Kernel/Output/HTML/Standard/RichTextEditor.dtl (you need to have developer skills to do the replacement).
As another example of RTE replacement see http://edenhofer.de/p/aloha-editor/ (OTRS 3 with Aloha Editor "beta" - http://www.aloha-editor.org/). -Martin http://edenhofer.de/ On 25.07.2011, at 14:36, Martignier, Philippe wrote: > Hi there, > > I have several issues using OTRS 2.4.8 about copy and paste with html tags. > > It seems that TinyMCE is a better editor than the one used by default in > OTRS. (I tried also the one in OTRS 3.0 but it is the same as before just > with a new look) > > My questions: > > 1) is it possible to change this rich text editor with another one? > > 2) where and what file(s) to modify? I imagine there is a call to a > javascript with the text field in parameter > > Thanks for any help, > > Philippe > > Philippe Martignier > Communications Division > Customer Service Center > Email : philippe.martign...@wipo.int > Phone : 00 41 022 338 72 36 > Building : NC > Office : 3, 316 > > > World Intellectual Property Organization Disclaimer: > > This electronic message may contain privileged, confidential and > copyright protected information. If you have received this e-mail > by mistake, please immediately notify the sender and delete this > e-mail and all its attachments. Please ensure all e-mail attachments > are scanned for viruses prior to opening or using.
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