Hi Shawn, you could use an ACL to control which permission group you need to have in order to lock it. ACLs are very powerful but need to be put in a configuration file (using a text editor) to make it work.
You can find examples here; http://doc.otrs.org/3.0/en/html/acl.html Also, maybe you can do with just adding RO and Note permissions to the users that aren't supposed to have the tickets locked? -- Mike On Tue, Jul 26, 2011 at 18:43, Gadow, Shawn <sga...@ocusd.net> wrote: > I would like to prevent auto assigning/locking of tickets when opened by > anyone not in the admin group.. anyone in specific groups would work as well > or even by specific user as I only have a list of about 6 agents in a > specific group that I don’t want to auto lock/assign tickets to when they > open the tickets > > > > Shawn Gadow > > Network Administrator > > Oregon CUSD 220 > > > > “Security is when everything is settled. When nothing can happen to you. > Security is the denial of life.” – Germaine Greer > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
