The users have RO/Note/Priority Change permissions currently.. Does the ticket only lock when they change the priority but not when they just view a ticket?
-----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, July 26, 2011 2:22 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Prevent auto assign/lock Hi Shawn, you could use an ACL to control which permission group you need to have in order to lock it. ACLs are very powerful but need to be put in a configuration file (using a text editor) to make it work. You can find examples here; http://doc.otrs.org/3.0/en/html/acl.html Also, maybe you can do with just adding RO and Note permissions to the users that aren't supposed to have the tickets locked? -- Mike On Tue, Jul 26, 2011 at 18:43, Gadow, Shawn <sga...@ocusd.net> wrote: > I would like to prevent auto assigning/locking of tickets when opened > by anyone not in the admin group.. anyone in specific groups would > work as well or even by specific user as I only have a list of about 6 > agents in a specific group that I don’t want to auto lock/assign > tickets to when they open the tickets > > > > Shawn Gadow > > Network Administrator > > Oregon CUSD 220 > > > > “Security is when everything is settled. When nothing can happen to you. > Security is the denial of life.” – Germaine Greer > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
