Hi,
We'd like to be able to have our customers specify a deadline for some
e-mail requests. We use TicketFreeTime2 field for that. Is it possible
to process an e-mail with a filter so that if a customer sends an e-mail
that contains something like:
Deadline: 2011-09-09 10:12:00, it sets the X-OTRS-TicketTime2 to
2011-09-09 10:12:00?
Thanks,
Ugo
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