You should be careful about that because getting your users to type a valid
fully and properly formatted timestamp might be difficult.
But assuming that, use a Postmaster Filter
Filter Body: Deadline: (\d{4}-\d{2}-\d{2} \d{2}:\d{2}:\d{2})
Set X-OTRS-TicketTime2: [***]
(see the gray box on the left of PostMasterFilter).
On Wed, Aug 10, 2011 at 11:13 AM, Ugo Bellavance <u...@lubik.ca> wrote:
> Hi,
>
> We'd like to be able to have our customers specify a deadline for some
> e-mail requests. We use TicketFreeTime2 field for that. Is it possible to
> process an e-mail with a filter so that if a customer sends an e-mail that
> contains something like:
>
> Deadline: 2011-09-09 10:12:00, it sets the X-OTRS-TicketTime2 to 2011-09-09
> 10:12:00?
>
> Thanks,
>
> Ugo
>
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