Hi Ugo,
I believe there is actually a bug in OTRS in the way it is treating
obligatory free text fields. I demonstrated a system the other day where
I set a new text field on EmailNew and made it a category 2.
When I enter the new ticket the free text field is there, but it allows
me to leave the text field empty. I need to verify on another system,
but this may also be what you are seeing.
Arnold.
Op 10-08-11 20:47, Ugo Bellavance wrote:
Hi,
How is the "Required" enforced in FreeText fields?
For example, in Ticket::Frontend::AgentTicketFreeText###TicketFreeTime,
we can use 0, 1 or 2 for content of a key. If we choose 2 there for
content of a key, what will force this field to be populated?
Thanks,
Ugo
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
