Hi,
Would it be possible to create a genericAgent job that changes the state
of a ticket depending of what is in a ticketfreetime field?
My idea is that when a ticket is created, our staff must provide the
customer with an ETA. However, in the customer interface, there is now
way to see this field in the overview interface. So if I could make a
job that does:
If ETA < $CURRENTDATE
and Ticket State is not closed, then
Change Ticket State to "ETA expired".
Thanks,
Ugo
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
