Hello I'm trying to send a notification trought event TicketStateUpdate,
in the Generic agent, I set a new state to some tickets, but the event TicketStateUpdate is not triggered, If I change by myself the state of ticket, it triggers the Notification How do I make this work? or configure the generic agent to send notification to the agent? thanks
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
