Hi, Thanks for the suggestion. Its working now.
I want send Email notification to the customer through "note external" once the ticket is generated. Please help me in that. Thanks a lot. Regards Nikhil From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Shawn Beasley Sent: Monday, December 12, 2011 2:58 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Please Help Hello, On Dec 12, 2011, at 10:01 , Nikhil Joshi wrote: 1.No notification for agents and customers after new ticket is created in the queue. Check Core::Sendmail settings 2.new tickets created by email are not created. Check if cron is running And always, check the logs.
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