I found all that stuff under the ZZZauto file
The sender name is correct The domain is correct The admin mail is correct. Whats broken is the path to the zoom window on the ticket. It seems that my OTRS cant cope with the situation where OTRS & the mail server are different machines. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Steven Carr Sent: Tuesday, December 13, 2011 12:29 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] broken url on messages Look in Sysconfig under Framework -> Core Set the FQDN, AdminEmail, NotificationSenderEmail etc. Steve On 13 December 2011 04:29, Robert Woodworth <robe...@a10networks.com> wrote: I know Ive botched something in the config, but I cant find where. This is the issue: Email address is otrs@domain Correct URL is http://otrs.domain/otrs URL appended to email messages: http://domain/otrs/index.pl?Action=AgentTicketZoom;TicketID=1916 Anybody have an idea WHAT I screwed up ? Ive been looking at this for weeks and Im up a tree. (plaintively: “Help?”) --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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