Err, ummm, oops... I found something wrong with my FQDN.... (turns beet purple)
I interpreted FQDN to mean "Domain Name" when it SHOULD be set to be "Name of the host including its full domain name" Ive been a sysadmin long enough Im pretty ashamed to have made that error... -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils Leideck Sent: Tuesday, December 13, 2011 8:14 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] broken url on messages Hi Robert, please provide the Kernel/Config.pm and Kernel/Config/ZZZAuto.pm (one single A) files. Remove the passwords but keep other config values. On 13.12.2011, at 23:04, Robert Woodworth wrote: > I found all that stuff under the ZZZauto file > > The sender name is correct > The domain is correct > The admin mail is correct. > > Whats broken is the path to the zoom window on the ticket. > > It seems that my OTRS cant cope with the situation where OTRS & the mail server are different machines. > > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Steven Carr > Sent: Tuesday, December 13, 2011 12:29 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] broken url on messages > > Look in Sysconfig under Framework -> Core > Set the FQDN, AdminEmail, NotificationSenderEmail etc. > > Steve > > On 13 December 2011 04:29, Robert Woodworth <robe...@a10networks.com> wrote: > I know Ive botched something in the config, but I cant find where. > This is the issue: > > Email address is otrs@domain > Correct URL is http://otrs.domain/otrs > > URL appended to email messages: > http://domain/otrs/index.pl?Action=AgentTicketZoom;TicketID=1916 > > Anybody have an idea WHAT I screwed up ? > Ive been looking at this for weeks and Im up a tree. > > (plaintively: "Help?") Cheers, Nils -- http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
