Hi,
I have configured OTRS with the following specification. 1) I have customized queues a. X-queue b. Y-queue 2) Customized Ticket states a. New b. Open c. In process d. Waiting e. Closed And I want to filter the queue based on the ticket states. For instance : I have 100 tickets in X-queue, now I want to see only the tickets which are in "In Process" state in the same queue. How do I configure that? Regards Nikhil Joshi Pune
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