You just asked a similar question and I said it couldn't be done, please don't repeat questions.
To search for tickets use the search function, you could select the state and the queue and then save the search as a template to reuse again, though the caveat is that the search templates have to be created per agent and not globally. Steve On 4 January 2012 06:07, Nikhil Joshi <nikhil.jo...@architectsap.com> wrote: > Hi,**** > > ** ** > > I have configured OTRS with the following specification.**** > > ** ** > > **1) **I have customized queues **** > > **a. **X-queue**** > > **b. **Y-queue**** > > ** ** > > **2) **Customized Ticket states**** > > ** ** > > **a. **New**** > > **b. **Open**** > > **c. **In process**** > > **d. **Waiting**** > > **e. **Closed**** > > ** ** > > And I want to filter the queue based on the ticket states.**** > > ** ** > > For instance : I have 100 tickets in X-queue, now I want to see only the > tickets which are in “In Process” state in the same queue.**** > > How do I configure that?**** > > ** ** > > ** ** > > Regards**** > > Nikhil Joshi**** > > Pune**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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