On Mon, 9 Jan 2012 11:49:08 +0530, "Nikhil Joshi" <nikhil.jo...@architectsap.com> wrote: > Hi, > > > > I have configured OTRS and I have added new customized ticket states. > > > > > I have added the new customized states in Ticket -> > Frontend::Agent::Ticket::ViewNote, and view state option is enabled. > > > > > > But I cannot see those ticket states in "next state type" in note template.
Hi, Two suggestions: 1st) Do you have Ticket::Frontend::AgentTicketNote###State: enabled? 2nd) If you use Apache w/ mod_perl did you enabled PerlModule Apache::Reload? Regards, Roy Kaldung -- Roy Kaldung e-mail: r...@kaldung.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
