Hello everybody,
I have one OTRS with multiple queues: One for our administration and
one for our IT.
Now as a member of the IT helpdesk I want to create an OTRS ticket
addressed to our
adminsitration using their OTRS address.
What happens is that the Mail sent is taken as a follow up to the IT
helpdesk.
I think OTRS finds the ticket number and puts the mail into the
corresponding
ticket disregarding the "To:" field of the Email header.
How can I avoid that?
If you have questions concerning my OTRS setup please ask.
Cheers Jan
--
MAX-PLANCK-INSTITUT fuer Radioastronomie
Jan Behrend - Rechenzentrum
----------------------------------------
Auf dem Huegel 69, D-53121 Bonn
Tel: +49 (228) 525 359, Fax: +49 (228) 525 229
jbehr...@mpifr-bonn.mpg.de http://www.mpifr-bonn.mpg.de
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