Hi Jan, I'm seeing the same thing. I guess this is a "feature" with our current setup, so we've been trying to do "Moves" into the relevant queues instead of sending e-mails back and forth.
I've also been wanting to test if setting the Postmaster Mail Account to "not trusted" makes a difference, but I haven't made that yet. There's also another setting on the mail account on how the mail is to be delivered, but I haven't tested that either. -- /Sune T. -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Jan Behrend Sent: 18. januar 2012 14:03 To: otrs@otrs.org Subject: [otrs] Ticket interchange between queues Hello everybody, I have one OTRS with multiple queues: One for our administration and one for our IT. Now as a member of the IT helpdesk I want to create an OTRS ticket addressed to our adminsitration using their OTRS address. What happens is that the Mail sent is taken as a follow up to the IT helpdesk. I think OTRS finds the ticket number and puts the mail into the corresponding ticket disregarding the "To:" field of the Email header. How can I avoid that? If you have questions concerning my OTRS setup please ask. Cheers Jan -- MAX-PLANCK-INSTITUT fuer Radioastronomie Jan Behrend - Rechenzentrum ---------------------------------------- Auf dem Huegel 69, D-53121 Bonn Tel: +49 (228) 525 359, Fax: +49 (228) 525 229 jbehr...@mpifr-bonn.mpg.de http://www.mpifr-bonn.mpg.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
