Hi,
I'm using OTRS only internally, so I use ldap backend for clients, but
at first I didn't know if it would cause problem with agents so the auth
for agent is local.
I have a few questions about the possible transition to ldap auth for
agents.
- Can an agent be a customer as well if using the same AD for auth? Of
course, I guess that agents would be in an extra AD group compared to
the users.
- Will I lose agent history or will I break something if I go with ldap
auth instead of local eventually? The usernames and e-mail addresses are
the same.
Thanks,
Ugo
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